Privacy Policy

This Privacy Policy (together with our Terms of Use and any other documents referred to in these Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Clare Greenhalgh of English Speech and Pronunciation Limited, Westwood House, Highcross Road, Southfleet, Gravesend, Kent DA13 9PH England.

  1. Information we may collect from you

    We may collect and process data about you which may, without limitation, include any of the following:

    1. information that you provide by filling in forms on our site. This includes (without limitation) information provided at the time you register to use our site and/or to receive information from us, subscribe to our service, post material or request further services or order Products or Services. We may also ask you for information when you report a problem with our site;
    2. all correspondence with you and contacts made by you with us (of all of which we may keep records);
    3. your response to surveys that we use for research purposes, although you do not have to respond to them;
    4. details of transactions you carry out through our site, of the fulfilment of your orders and of provision of services to you and your performance of your obligations in such transactions;
    5. details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data (whether this is required for our own billing purposes or otherwise) and the resources that you access.
  2. IP addresses and cookies

    1. We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
    2. We use your IP address to help diagnose problems with our server and to administer our site. Like most web servers, ours stores your IP address in a log file when you visit the site. This information is for internal use only, and will not be given out.
    3. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us, for instance:
      1. to estimate our audience size and usage pattern;
      2. to store information about your preferences, and so allow us to customise our site according to your individual interests;
      3. to speed up your searches;
      4. to give you additional features and benefits such as automatic log in; and
      5. to recognise you when you return to our site.
    4. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site, not least the forum areas. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies (if we use them) when you log on to our site.
    5. Please note that our advertisers may also use cookies, over which we have no control. In addition when you visit the site you may notice some cookies that are not related to our site, us or our contractors. When you visit a page with content embedded from, for example, Vimeo or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the third party websites for more information about these.
  3. Where we store your personal data

    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall take all reasonable steps reasonably appropriate to ensure that your data is treated securely and in accordance with this Privacy Policy.
    2. Information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we shall try to protect your personal data, we cannot guarantee the security of your data transmitted to our site, Any transmission is at your own risk. Once we have received your information, we shall use strict procedures and security features to try to prevent unauthorised access
  4. Uses made of the information

    1. We may use personal information held about you in a number of ways including (without limitation) the following:
      1. to present content from our site in the most effective manner for you and for your computer;
      2. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
      3. to carry out our obligations arising from any contracts entered into between you and us;
      4. to allow you to participate in interactive features of our service, when you choose to do so;
      5. to notify you about changes to our service;
      6. to contact you for reasons related to the service, activity or online content for which you have contracted with us (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);
      7. to analyse and improve the services offered on our site;
      8. to use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
      9. to stop you posting or sending offensive, inappropriate or objectionable content anywhere on or to our site or otherwise engaging in any disruptive behaviour on any of our services if we reasonably believe that you are or may be in breach of any of the applicable laws (e.g. because content you have posted may be defamatory) and/or to inform relevant third parties such as your employer, email/internet provider or law enforcement agencies about the content and your behaviour.
    2. We shall contact you by electronic means (e-mail or SMS) with information about goods and services which may be of interest to you only if you have consented to this.
    3. Where we permit selected third parties to use your data, they should contact you by electronic means post or telephone only if you have consented to this.
    4. If you want us to use your data in this way and/or to pass your details on to third parties for marketing purposes, please tick the relevant box/es situated on the form on which we collect your data (whether the order form or registration form or otherwise).
    5. If at any time you wish to stop us contacting you by electronic means (e-mail or SMS) please e-mail us to inform us of this at
    6. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in the London postal district SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  5. Disclosure of your information

    1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
    2. We may disclose your personal information to third parties (including, inter alia, exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction):
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
      3. in order to enforce or apply any of our Terms of Use or Terms of Supply or any other of the Terms and/or other agreements; or
      4. to protect the rights, property or safety of us, our customers or others.
  6. Your rights

    You have the right to ask us not to process your personal data for marketing purposes. We shall usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

  7. Links

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and others. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or any event resulting from them. Please check these policies before you submit any personal data to these websites.

  8. Public Forums

    Our site may make one or more of the following available to you: chat rooms, forums, message boards, and/or news groups. Please remember that any information that is disclosed in these areas becomes public and you should exercise great caution when deciding to disclose your personal information and consider use of a nickname.

  9. Access to information

    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 (ten British pounds) to meet our costs in providing you with details of the information we hold about you.

  10. Changes to our Privacy Policy

    Any changes we may make to our Privacy Policy in the future will be posted on this page and/or elsewhere on our site and, but without any obligation on us to inform you specifically of any such change/s, we may, where we consider it appropriate, notify you of them by e-mail.

  11. Modifying or removing personal information

    You may change your registration details or cancel your registration by contacting us on

  12. Contact

    Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

Acceptable use policy

This Acceptable Use Policy sets out the terms between you and us under which you may access our site. This Acceptable Use Policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplement our Terms of Use.

  1. Prohibited uses

    1. You may use our site only for lawful purposes.
    2. You may not use our site:
      1. in any way that breaches any applicable local, national or international law or regulation;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. for the purpose of harming or attempting to harm minors in any way;
      4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out in Clause 3 below (“Content Standards”);
      5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
      6. knowingly or negligently to transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    3. You also agree:
      1. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Use or any other of the Terms.
      2. Not to access without authority, interfere with, damage or disrupt:
        1. any part of our site;
        2. any equipment or network on which our site is stored;
        3. any software used in the provision of our site; or
        4. any equipment or network or software owned or used by any third party.
  2. Interactive services

    1. We may from time to time provide interactive services on our site, including, without limitation, chat rooms, bulletin boards and live chat plug-in (all together “Interactive Services”).
    2. Where we do provide any Interactive Service, we shall provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    3. The use of any of our Interactive Services by any person under 18 years of age is prohibited.
    4. We shall endeavour to assess any possible risks for users (and in particular, for children) from third parties when they use any Interactive Service provided on our site, and we shall decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Service by you or anyone else in contravention of our Content Standards, whether the service is moderated or not.
    5. Where we do moderate an Interactive Service, we shall normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
  3. Content standards

    1. These Content Standards apply to any and all material which you contribute to our site (“contribution/s”), and to any Interactive Services associated with it and to any application for supply of Products or Services.
    2. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
    3. Contributions must:
      • be accurate (where they state facts);
      • be genuinely held (where they state opinions); and
      • comply with applicable law in the UK and in any country from which they are posted.
    4. Contributions must not:
      • contain any material which is defamatory of any person;
      • contain any material which is obscene, offensive, hateful or inflammatory;
      • promote sexually explicit material;
      • promote violence;
      • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
      • infringe any copyright, database right or trade mark of any other person;
      • be likely to deceive any person;
      • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
      • promote any illegal activity;
      • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
      • be likely to harass, upset, embarrass, alarm or annoy any other person;
      • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
      • give the impression that they emanate from us, if this is not the case; or
      • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
  4. Suspension and termination

    1. We shall determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we in our absolute discretion deem appropriate.
    2. Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of Use. upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
      • immediate, temporary or permanent withdrawal of your right to use our site;
      • immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
      • issue of a warning to you;
      • issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
      • further legal action against you;
      • disclosure of such information to law enforcement authorities as we consider appropriate.
    3. We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The actions described in this paragraph of the Acceptable Use Policy are not limited, and we may take any other action we reasonably deem appropriate.
  5. Changes to the Acceptable Use Policy

    We may revise this Acceptable Use Policy at any time by amending this section of our site. You are expected to check this page and the Terms generally from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Acceptable Use Policy may also be superseded by provisions or notices published elsewhere on our site.

Other terms

The Terms shall be deemed to incorporate in addition any and all other terms and provisions and changes set out on other pages of our site and stated to apply to supplies of Products and/or Services, the use of our site (including without limitation acceptable use), and privacy. In addition changes to these Terms may be made from time to time and you should therefore check the Terms periodically to take notice of any changes we make as these will be legally binding on you.